Practical guide
Respond to customer inquiries with AI
Prepare a factual reply draft while keeping missing information and approval visible.
Separate facts from open questions
Give the model only the inquiry and approved business information. Ask it to extract the request, list missing details and draft a response that does not invent availability, prices or commitments.
- Customer request
- Confirmed facts
- Missing information
- Allowed tone
- Forbidden promises
Review before sending
Check names, dates, prices, scope and the requested next step. The draft should remain a draft until a responsible person approves it.